Our mission is to achieve excellence in serving our community. While a lofty standard, it is one that is achievable when physicians, administration and patients partner together to create a quality medical environment that recognizes that the experience and medical outcome are paramount. In consonance with this standard, our aims are
- To provide the highest quality service at the lowest cost, in an aesthetically pleasing environment with efficient utilization of resources
- To encourage a personal relationship between each patient and his/her personal physician who is trained to provide the first contact, continuous and comprehensive care and who takes responsibility for the ongoing care of the patient
- Provide for and coordinate all of the patient’s health care needs and arrange care, when needed, with other qualified professionals, specialists, hospitals and agencies
- To achieve quality and safety through the use of a care planning process, evidence based medicine, clinical decision-support tools, performance measurement , patient participation in decision making, information technology including Electronic Medical Record, quality enhancement protocols and other measures
- To make open access to care available through a fast track system
- To value and respect the uniqueness and diversity of all individuals and to treat all individuals with respect and courtesy
- To provide a professional, fulfilling and rewarding work environment for employees and physicians
- To act honestly and ethically in all relationships
- To work seamlessly with private and government agencies to improve the lives of our patients and to obtain insurance coverage when qualified
Values
- Community — We work to understand and best serve the diverse needs of our communities.
- Excellence and Quality — We exceed customer expectations by delivering premier clinical quality and maintaining the highest levels of safety.
- Innovation — We continually create, seek out and adopt new ways of providing value to our customers, rapidly moving from idea to execution.
- Affordability — We deliver healthcare efficiently by using resources responsibly.
- Teamwork — We recognize that the power of our combined efforts exceeds what we can accomplish individually, and we are accountable to each other and our customers
- Compassion and Caring — We treat those we serve and one another with concern, kindness and respect.
- Honesty and Integrity — We act openly and truthfully in everything we do.
We ask the patient to:
- Keep your appointment or let us know immediately if you cannot
- Maintain the continuity of care with his/her personal physician
- Full disclosure of any new prescribed medication by any other treating physician
- Notify us immediately of any change to home address, telephone or email address
- To respect and be courteous to our staff
- Let us know immediately if there is a cause for complaint or suggestion for improvement